Support Over the Phone or Web With Free Web Conferencing - One-on-one - Very Popular

Accelerate your learning curve!  Get up-to-speed on your new soaring software or instrument in an hour or 2 - with help from an expert.

I offer training over the phone on the soaring software topics listed below for $60/hour.  What we cover is up to you.  It includes free Web Conferencing - features as described below.  I will bill you for the minimum time period of 1 hour ($60) and if we don't use it all I will make a note of the amount of time remaining for you to use in future support calls.  1 hour is usually plenty to get most people on the right track.  Phone charges are not an issue as I will call you.  After you place the order, please call to schedule a time for the training.  The best time for me is usually between 9 AM and 5 PM, or between 9 PM and 11 PM U.S. Central Time, Monday through Friday, but other times can be arranged.

International Support
In 2010 I had my first international paid support customers.  I enjoyed working with customers in Australia, the United Kingdom, Canada and Israel.  We connected using the free internet phone calls available from Skype.  We used screen sharing features in Skype and Adobe ConnectNow so that I could view their computer screen - making it easy to walk them through complex soaring related tasks.  I really enjoyed helping them get the most out of their soaring software and instruments.

Customer Feedback

"Thank you, Paul, for your marvelous support.  Not only is your website a fabulous source of information for glider pilots, but you've been unfailingly responsive to my hardware and software needs.  Last but not least, I've gotten much more out of my equipment as a result of our remote-tutoring sessions by cell phone and computer hook-up.  Thanks again!"

Mitch Polinsky
DG-400 "SUN"

Paul,

"Now that the soaring season is over, I wanted to thank you for another wonderful year of support from you in connection with my soaring activities.  It's been wonderful knowing that you are there to help with technical problems, and I love the opportunity to have remote tutoring sessions with you.  Thanks again, very much."

Mitch Polinsky (currently in 2nd place in the USA FAI-OLC Contest, 11th in the worldwide contest)
DG-400 "SUN"

Skype
If you want to call me for free you can reach me using Skype.  It is a free internet phone service that requires only a high-speed internet connection and a microphone and speaker for your computer.  You can download it free here: http://www.skype.com.

Web Conferencing - Included - Free of Charge
I include free web conferencing with all technical support calls.  I use a free service called Adobe ConnectNow.  It makes it easy to connect our computers and (with your permission) view your screen.  I have been using web conferencing a lot lately for one-on-one training/support sessions.  I can talk you though a software download or soaring software feature and you learn from the experience because you do the work while I watch.  I can also take control of your machine (only with your permission) to do complex tasks more quickly.  The web conferencing is amazing.  It is as if I am in the same room with the you, looking over your shoulder (at the PC screen only - no need to comb your hair or get out of your pajamas).  There is no need to install software at your end.  I use this service during nearly every phone support session I do - several times a week.  To connect to my computer using Adobe ConnectNow, go to: https://connectnow.acrobat.com/paulremde.

Supported Products 
The list below is a start.  I am familiar with many other products as well.

• EW microRecorder
• Glide Navigator II
• SeeYou
• SeeYou Mobile
• StrePla
• pocket*StrePla
• Cambridge 302, 302A and 303
• LX Navigation Colibri
• LX5000, LX7000, LX7007, LX8000, LX9000
• LXNAV Nano
• ClearNav Flight Computer
• Garrecht Volkslogger

Example Support Topics

• Downloading waypoint or airspace files from the internet to your PC or PDA or flight computer
• Transferring files from your PC to your PDA or vice-versa
• Install soaring software on your PDA and get it ready to fly
• Download flight logs from your flight recorder
• Setup pilot name and glider ID in your flight recorder
• Upload waypoint and airspace files to your GPS flight recorder or flight computer
• Generate waypoint and airspace files for your region
• Upload flight logs to the OLC

Pocket PC Training CD
I have created a training CD that is great for anyone that is new to using Pocket PCs.  It sells for only $19.95.  You can see details here: Training

SeeYou Training CDs
I have created training CDs with 3 hours of training on SeeYou for the PC.  You can see details on the Training page.

$60/hour (1 hour Minimum) Scheduled Slot